Cancellation Policy
Cancellation options depend on fulfilment and payment status.
Have your order reference and the contact details used at checkout ready.
1. Before packing or dispatch
Pending or unpacked orders may be cancelled following review of the request, order stage and payment status. Unpaid or failed-payment orders may expire. A request alone does not confirm cancellation.
2. Packed or dispatched orders
Cancellation may no longer be possible once packing or dispatch has progressed. Support will explain whether cancellation, delivery reversal or the return process applies. Any lawful applicable logistics charge must be disclosed; there is no arbitrary cancellation penalty.
3. When we may decline or cancel
An order may be declined or cancelled because a product is unavailable, a material pricing error is identified, an address is unserviceable, payment fails or cannot be verified, there are reasonable grounds to suspect an unauthorised transaction, or fulfilment would breach a legal restriction. Verified payments are reviewed for reversal or refund rather than forfeited as a penalty.
4. Advance payments
An approved cancellation of a verified advance payment follows our refund policy, using the original route where supported. Cancellation confirmation is separate from refund submission and provider processing.
5. Corrections and review
Contact support promptly about an incorrect item, address or phone number. We will review whether correction is still possible. If you disagree with a decision, use the Complaints Procedure. Mandatory rights remain unaffected.